General terms and conditions

General terms and conditions of the company Meerklang – manufactury for sound instruments

§1 Validity towards entrepreneurs and definition of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither can be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Formation of a contract, storage of the contract text

(1) The following regulations on the conclusion of a contract apply to orders via our internet shop

(2) If the contract is concluded, the contract comes with

Meerklang – manufactury for sound instruments
Götz Rausch
Weinbergstr. 13
D-16248 Lunow-Stolzenhagen
Tax ID: DE 221432260
Business identification number: DE 079/260/03490
Supervisory authority: Finanzamt Eberswalde


(3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer enters a for make a binding offer to conclude a purchase contract.

(4) The following rules apply when an order is received in our online shop:

The consumer makes a binding contract offer by successfully completing the ordering procedure provided in our internet shop.

The order takes place in the following steps:

  1. Selection of the desired goods
  2. Confirm by clicking the “Add to cart” button
  3. Checking the information in the shopping cart
  4. Pressing the button “continue to checkout”
  5. Specification of billing and delivery data or registration in the internet shop after registration and entry of the registration details (email address and password).
  6. Check again or correct the data entered.
  7. Binding sending of the order by clicking the button “buy now”

Before submitting the binding order, the consumer can return to the website on which the customer’s details are recorded and correct or correct input errors by pressing the “Back” button contained in the internet browser he is using after checking his details Closing the internet browser cancels the ordering process.

We immediately confirm receipt of the order by an automatically generated email (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop: We save the contract text and send you the order data and our terms and conditions by email. You can also view the terms and conditions at any time at

You can view your past orders in our customer area at My account –> View my orders.

§3 Prices, shipping costs, payment, due date

(1) The prices shown include the statutory value added tax and other price components. There are also any shipping costs.

(2) The consumer has the option of paying by

    • Payment in advance,
    • Invoice,
    • PayPal.

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

(4) If the consumer has chosen to pay by invoice, he undertakes to pay the purchase price within 14 days of the conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch immediately.

The delivery takes place latest within 7 working days.

In the case of payment in advance, the deadline for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and, for all other payment methods, on the day after the contract is concluded.

If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental destruction and accidental deterioration of the

Sold goods also only pass to the buyer when the goods are shipped to the buyer.

§5 Retention of title

We reserve ownership of the goods until full payment of the purchase price.

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§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following stipulation, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

Revocation instructions

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us

Meerklang – manufactury for sound instruments
Götz Rausch
Weinbergstr. 13
D-16248 Lunow-Stolzenhagen

of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

Consequences of withdrawal

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of cancellation policy

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§7 Cancellation form

Sample withdrawal form

Meerklang – manufactury for sound instruments
Götz Rausch
Weinbergstr. 13
D-16248 Lunow-Stolzenhagen

I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / provision of the following service (*) _____________________________________________________

Ordered on (*) / received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for notification on paper)




(*) Delete where inapplicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

Status of the General Terms and Conditions: September 2019

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